This Privacy Policy explains exactly what information d9d9com collects when you use your account, how we use it, and the choices available to you. We handle your personal data with care, and this page is where you find the full picture — from account registration through payment activity to how you can request changes.
Account data handled with care
Maya, InstaPay, PESONet transaction records protected
Your rights explained plainly
Contact paths clearly listed
POLICY POSTURE
How d9d9com Handles Your Personal Information
When you create an account with us, we collect the details you provide during registration — your name, contact information, and any identity verification documents required under applicable rules. We also record activity linked to your account wallet, including transactions processed through Maya, InstaPay, and PESONet. This data is used to operate your account, process withdrawals and deposits, and respond to support requests. We do not sell your personal information to third parties. Data shared with payment processors — such as those handling InstaPay transfers or PESONet withdrawals — is limited to what those processors need to complete the transaction. We retain account records for as long as required under the laws of eligible regions and for as long as your account remains active. Cookies and similar technologies help us recognise your session, remember your preferences, and understand which sections of the site you visit most. You can adjust cookie settings through your browser. Where our services are available depends on local law and eligible regions; accessing d9d9com from outside a permitted region may affect what data we are able to process on your behalf. Questions about this policy can be directed to our support team using the contact paths listed on this page.
Maya
Transactions via Maya are processed by the payment provider. We share only the minimum data needed to complete your deposit or withdrawal.
InstaPay
InstaPay transfers are recorded in your account wallet history. These records are kept in line with applicable data retention requirements.
PESONet
PESONet withdrawal data is handled through the relevant banking network. We do not store your full bank credentials on our servers.
POLICY COVERAGE
What This Privacy Policy Covers and What It Does Not
This policy applies specifically to data collected through d9d9com account interactions — registration, wallet activity and support communications. It does not extend to third-party services you reach from our site, including external payment networks or partner platforms whose own privacy terms govern your data with them.
Account Access
Data collected when you log in, verify your identity or update your account details falls within this policy. We use this data to authenticate you and keep your account secure.
Transactions
Payment activity — deposits through Maya or InstaPay, withdrawals via PESONet — is recorded in your account wallet. This policy covers how we store and protect those records on our side.
Site Content
Pages you browse, game categories you open and search terms you use within the site are collected as session data. This helps us understand how the lobby is used, not who you are as an individual.
Third-Party Services
External payment processors, banking networks and any linked services operate under their own privacy terms. Once your data leaves our systems to complete a transaction, their policy applies — not ours.
YOUR RIGHTS EXPLAINED
Actions Available to You Under This Policy
You have practical options when it comes to the personal data we hold. You can request a copy of the information stored against your account at any time by contacting our support team through the channels listed below. If any detail is incorrect — a name, contact number or linked email address — you can ask us to correct it, and we will update the record once we have verified the change. You may also ask questions about how a specific piece of data is being used, or request that we stop using your data for a particular purpose where the law of your eligible region allows for this. Requests are handled in order of receipt; our support team will confirm the outcome with you directly. We do not delete account records that are still required for transaction compliance, but we can walk you through what is retained and why. All of these options are open to you regardless of whether your account is currently active.
Review Your Records
Ask for a summary of the personal data we hold on your account. Contact support with your registered email and we will provide what we are permitted to share under applicable rules.
Correct Account Details
If your name, phone number or contact email is wrong in our system, submit a correction request to support. We verify the change before updating the record.
Raise a Data Question
Not sure why a piece of data was collected or how it is being used? Send your question to our support team and we will explain the purpose in plain language.
Request Support on Retention
We keep records for as long as required. You can ask us which data is retained and for how long — our team will explain this based on your account status and local requirements.
CONTACT OUR TEAM
How to Reach Us About This Privacy Policy
Privacy questions, correction requests and data inquiries are all handled through our support team. Use any of the paths below and include your registered email address so we can locate your account record quickly.
Live Chat
Open the chat widget from any page in your account. State that your message is a privacy inquiry so it reaches the right team member without delay.
Email Support
Send your privacy request to our support email address listed in the Help section of your account dashboard after login. Include your account email in the subject line.
Account Help Centre
The Help section inside your account lists the current contact paths and expected handling process for data requests. Check there first for the most up-to-date contact details.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
Our approach to data protection covers the full lifecycle of your information — from the moment you register through every transaction you process and every support exchange you have with us.
Cookies and Session Data
We use cookies to maintain your login session and remember your in-lobby preferences. You can manage or clear cookies through your browser settings at any time. Disabling certain cookies may affect how parts of the account function.
Account Security
Your account credentials are stored in encrypted form. We do not expose your password to support staff. If you suspect unauthorised access, contact support immediately and we will walk you through the account recovery steps shown in the Help section.
Data Retention
We keep your account and transaction records for as long as required by the rules of eligible regions. When a retention period ends and no obligation requires us to keep the data, we remove it from active systems.
Policy Changes
When this Privacy Policy is updated, the revised version is published here with a new effective date. Continuing to use your account after an update means you have seen the current version. Contact support if any change raises a question.
PRIVACY QUESTIONS
Frequently Asked Questions About This Policy
These are the questions we hear most often about how d9d9com handles account data, what your rights are, and how to get in touch.
What personal information does d9d9com collect when I register?
We collect the name, email address and contact details you enter during registration, plus any identity documents needed under applicable rules for your eligible region. Payment-linked data — such as your Maya or InstaPay reference details — is recorded when you make a transaction.
Does d9d9com share my data with third parties?
We share data only with the payment processors needed to complete your transactions — for example, the networks that handle InstaPay transfers or PESONet withdrawals. We do not sell your personal information. Each processor receives only the minimum data needed to complete the transaction.
How can I see what data d9d9com holds on my account?
Contact our support team through live chat or the email address in your account Help section. Include your registered email so we can locate your record. We will provide a summary of the data we are permitted to share under the rules of your eligible region.
Can I correct incorrect details in my account record?
Yes. Submit a correction request to support with the detail you want changed and the accurate replacement. We verify the change before updating the record. The correction steps are also outlined in the Help section of your account dashboard after login.
How long does d9d9com keep my account and transaction data?
Retention periods depend on the rules of eligible regions and whether your account is active. Transaction records linked to Maya, InstaPay or PESONet activity are kept for as long as required by applicable rules. You can ask our support team what is retained on your specific account and why.
What happens to my data if this Privacy Policy is updated?
The updated version is published on this page with a new effective date. We do not send individual notifications for every policy update, so we recommend checking this page periodically. If a specific change affects how your data is handled, contact support and we will explain the impact on your account.
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