Mobile / Live
These Terms & Conditions set out the rules that apply when you open and use a d9d9com account, including how your wallet, transactions, and access to games and sports markets work. Read them before you start — they define what we are responsible for and what we expect from you.
By creating and using a d9d9com account, you confirm that you have read, understood, and accepted these Terms & Conditions. They apply to every action taken through your account — placing a sports bet, opening a slot room, funding your wallet through Maya or InstaPay, or requesting a PESONet withdrawal. We may update these terms when our services change; the version shown in your account at login reflects what is current. If you continue using the account after a published update, that counts as acceptance of the revised terms. We write these terms in plain English so that the rules are clear, not hidden in legal language you have to decode. Where a specific feature or payment method has its own conditions — for example, the cut-off time for a PESONet transfer or the verification step before a first InstaPay withdrawal — those conditions are shown at the point of use inside your account. If anything in these terms conflicts with what a third-party payment provider tells you separately, these terms cover the d9d9com side of the relationship only; the payment provider's own rules apply on their side. Access to d9d9com and its services depends on local law and is available only where local law permits.
These Terms & Conditions apply across your d9d9com account wherever you access it — mobile browser, the d9d9com app, or desktop. The scope below shows which areas fall inside these terms and which sit outside them. Understanding the boundary helps you know where to direct a question if something is unclear.
These terms govern how you create, verify, and maintain your d9d9com account. Any login credential issue, session behaviour, or access restriction falls under this policy. Steps for verifying identity before a first withdrawal are shown in your account settings.
Deposits and withdrawals made through Maya, InstaPay, or PESONet are subject to these terms on the d9d9com side. The conditions for each payment rail — limits, verification steps, and timing shown at checkout — are part of what you accept when you initiate a transfer.
All content accessible through your account — sports markets including basketball and boxing, slot rooms, live casino tables, and crash games — is covered by these terms. Game mechanics and prize structures shown inside each title are part of the game provider's own rules, not these terms.
Payment providers, game studios, and any linked external service operate under their own terms. d9d9com does not control those third-party rules and is not responsible for them. Where a third-party condition affects your account, we will point you to the right contact.
These Terms & Conditions are not just obligations — they also set out what you can ask us to do. You have a clear path to review what we hold about your account, correct anything that is wrong, and raise a question or dispute through support. Your transaction history, wallet balance, and account preferences are all accessible after login without contacting us first. If any detail on your account is incorrect — your registered phone number, your linked Maya or InstaPay details — you can update them directly in the account settings section. Where an update needs verification, the screen will walk you through the required steps. If you believe a transaction was processed incorrectly, you can raise the issue through the account's help channel; we keep a record of every wallet movement so we can check it alongside you. These rights sit inside the terms, not outside them, and exercising them does not waive any other protection the terms give you.
Your full transaction history — deposits via Maya or InstaPay, PESONet withdrawals, and game activity — is available in your account dashboard after login. No request needed; check it any time.
Name, contact number, and linked wallet details can be updated in account settings. Where a change requires identity verification, the account will prompt you through the steps shown on screen.
If a specific clause is unclear or you think something was applied incorrectly, send the question through our support channel. Reference the section of these terms you are asking about and we will respond with the relevant detail.
For disputes about a transaction or access issue, open a support ticket through the account help section. Provide your account reference and the date of the transaction; we will check the record on our side.
If you have a question about any part of these Terms & Conditions — whether it is about how a wallet rule applies, a clause you want clarified, or a dispute you want to log — use the contact paths below. We handle terms-related questions separately from general account support so they reach the right team.
Open the chat icon from any page after login to raise a terms question in real time. Mention that your question is about these Terms & Conditions so the agent can direct it correctly.
For written records or formal disputes about how these terms were applied to your account, email us through the address shown in the account help section. Include your account reference and the relevant clause.
The help section inside your account lists current support routes, FAQ answers specific to these terms, and the form for submitting a transaction dispute. Access it directly after login without searching the main site.
These Terms & Conditions cover how we handle the data tied to your account, how long we keep it, and who is responsible for what. Account security is your shared responsibility — we maintain the platform side; you keep your login credentials private. If you suspect your account has been accessed without your permission, report it through the support channel immediately.
We hold the information you provided at registration, your transaction records — including Maya, InstaPay, and PESONet movements — and your activity history. This data is used to operate your account and is not sold to third parties outside what these terms permit.
We use cookies to keep your session active and to remember account preferences between visits. You can manage cookie settings in your browser at any time. Disabling certain cookies may affect how parts of the account function, and that limitation is on the browser side, not ours.
We keep account and transaction records for as long as required by the terms and applicable legal obligations in your eligible region. When an account is closed, records are retained for the period required, then removed according to the schedule set in our data policy.
To request a correction to personal data we hold, or to ask what data is on your account, contact us through the email address in the help section. Requests are handled in the order received; we will confirm receipt and the next step by reply.
Below are questions we receive most often about how these Terms & Conditions work, what they cover, and what you can do if something is unclear. If your question is not here, the account help section is the fastest place to ask.
They apply from the moment you create a d9d9com account and continue for as long as the account exists. Every action — wallet top-up through Maya, a bet placed on a basketball market, or a PESONet withdrawal — falls under these terms at the time it happens.
We publish the updated version in your account. If you log in and continue using the account after the update goes live, that counts as acceptance. The version date shown at the top of the terms page tells you which version applies right now.
Access depends on local law and is available only where local law permits. We do not make eligibility determinations on behalf of local authorities. Check the access conditions shown during registration for the requirements that apply to your region.
They cover the d9d9com side of any wallet transaction — what we process, what records we keep, and how a dispute is raised. The payment provider's own terms cover their side. Limits and verification steps for each method are shown at the point of transaction inside your account.
Open a support ticket through the account help section. Include your account reference, the transaction date, and the amount. We check our wallet records against the dispute and respond through the same channel. For formal written disputes, email is the appropriate route.
Yes. Send a written request through the email address listed in the account help section. State clearly that you are requesting an account data summary. We confirm receipt and the expected response timeline by reply, in line with the retention and disclosure rules in these terms.